Terms of service

Last updated: [Dec 2025]

Welcome to Luminara Skin Lab. By accessing our website or purchasing our products, you agree to the following Terms and Services. Please read them carefully before ordering.

1. Overview

This website is operated by Luminara Skin Lab (“we,” “us,” or “our”). By visiting our site and/or purchasing something from us, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your jurisdiction. Our products and services are for personal, non-commercial use only.

3. Product Information

We make every effort to accurately display and describe our skincare products. However, results vary from person to person due to differences in skin type, environment, and usage habits.

Our products are intended for external use only. Please perform a patch test before full application.

4. Pricing and Payment

All prices are listed in [your currency] and may change without notice. Payment must be completed at checkout using one of the accepted payment methods. Orders are processed only after full payment has been received.

5. Shipping and Delivery

Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and carrier.

We are not responsible for delays, lost parcels, or customs issues once an order has been shipped. Please ensure your shipping details are entered correctly.

6. No Refunds, Returns, or Exchanges

Due to the hygienic nature of skincare products, all sales are final.
We do not accept returns, issue refunds, or provide exchanges for any reason, including (but not limited to):

  • Change of mind

  • Allergic reactions or skin sensitivity

  • Dissatisfaction with results

  • Delays caused by shipping carriers

All products undergo strict quality checks before dispatch.
If an item arrives damaged or defective, please contact us within 48 hours of delivery with clear photo evidence so we can review the issue. Replacement may be offered at our sole discretion.

By completing your purchase, you acknowledge and accept this No Refund Policy.

7. Intellectual Property

All site content — including product names, images, graphics, text, and packaging design — is the exclusive property of Luminara Skin Lab and may not be reproduced or distributed without written consent.

8. Limitation of Liability

Luminara Skin Lab shall not be held liable for any direct, indirect, or consequential damages arising from the use or misuse of our products. You agree to use all products at your own discretion and risk.

9. Indemnification

You agree to indemnify and hold harmless Luminara Skin Lab, its affiliates, and employees from any claims, damages, or legal actions resulting from your breach of these Terms.

10. Privacy and Data

We collect limited personal data for order processing and shipping. Your information is protected under our Privacy Policy and will never be sold or shared with third parties without your consent.